StairWarehouse.com
A Risky Choice for Stair Parts

Stair Warehouse lures customers with enticing low prices, likely a result of their drop-shipping business model and lack of overhead costs from not having a warehouse or having to hire staff outside of phone support. However, this same model may be responsible for their online negative reviews citing poor communication and extended lead times. While their selection appears vast, it’s unclear which manufacturers they source from, raising concerns about quality consistency and making it difficult to plan a cohesive staircase design. They also lack unique products. The majority of stair parts manufactures that offer services to ecommerce stores such as this one do not have many unique designs or finishes.

PROS:

  • Low Prices: Stair Warehouse consistently offers some of the lowest prices on the market, thanks to their drop-shipping model and minimal overhead.
  • Wide Selection: They showcase a seemingly wide range of stair parts, likely due to sourcing from multiple manufacturers.

CONS:

  • Unknown Brand Origins: Stair Warehouse doesn’t disclose which brands they carry, making it impossible to verify product quality or consistency.
  • Suspected Drop-Shipping Model: Evidence suggests they don’t maintain inventory, leading to potential delays and communication breakdowns as they do not stock any material and drop ship 100% of their orders.
  • Negative Customer Reviews: While they have a severe lack of online reviews, the ones you can find do complain of slow shipping, poor communication, and difficulty obtaining tracking information. This is most likely due to their drop ship business model giving them little to no control over their logistics.
  • Generic, AI-Generated Content: The website’s content appears to be written by AI, lacking in depth and raising doubts about their expertise and trustworthiness. Every single page of their website is filled with large blocks of unformatted text, which reduces the user experience.
  • Confusing Website Design: The website’s cluttered layout and overwhelming text make it difficult to navigate and find necessary information.
  • Lack of Transparency: Their lack of transparency regarding their business model, sourcing practices, and inventory raises concerns about their reliability.

Facts About StairWarehouse.com

The following information is not opinion based, but actual facts pulled from the internet. This info is current as of June 18, 2024.

Authentic Reviews

This company has an alarming lack of reviews. Most of their verified reviews are on their google local page listing, with some of them even mention the company asking for more shipping money after an order was placed for hundreds of more dollars.

  • Google Local Listing – 3.5 out of 5 stars with 12 reviews.
  • Site Jabber – 4.2 out of 6 stars with 6 reviews with the latest review from May 2023.
  • Their Own Testimonial Page – Really the only place you can find positive reviews, but we can not confirm they are authentic.
  • And that’s it. You would think an online shop that opened in 2004 would have more than 18 reviews online.

Brands Stocked?

  • None. They stock nothing, operating exclusively as a drop shipper. No recognizable brand part numbers are used, nor are brands mentioned directly. However, their website utilizes images from the following companies:
  • House of Forgings – They have some product images on their site but they are mixed along other vendors too. They do not mention any brand by name however.
  • Holmes Stair Parts – Holmes is an Amish Woodmill who primarily makes custom wood parts and they have a small selection of basic iron parts that almost all companies sell.
  • LJ Smith – One of the oldest stair part distributors in the USA, but lacks unique products.
  • Atlas Stair Parts – A new USA stair parts dealer (Less than a year old) that a quick search online shows they have a very small selection that they ordered out of China. Read more on why to avoid Atlas Stair Parts at all costs.

Pricing

  • Some of the lowest pricing online for the basic, most common stair parts.
  • Their shipping looks about average although reviews indicate they contact customers after orders are placed asking for more money for shipping.

Shipping

  • UPS or Fedex for Ground. FedEx Freight, AAA Cooper, Conway, XPO Logistics, UPS Freight, Estes, and Old Dominion Freight Lines for Heavy Freight.
  • They ship out within 3 to 4 business days and do not list where they ship from (drop shippers from various sources)

Promotions

  • Can not find any coupons or promotions online.

Final Words

While the allure of low prices at Stair Warehouse is undeniable, potential customers should weigh the risks carefully. The lack of transparency, potential for long lead times, and uncertain product origins might outweigh the initial cost savings. For those prioritizing a reliable and predictable staircase project, exploring alternative vendors with more established reputations and clearer business practices might be a wiser choice.